![]() Please contact us at 87 with any questions or concerns regarding this return policy. Shipping and handling charges are always non-refundable. Returned items lacking an RMA will be refused or sent back to the customer at the customer’s expense. Returns will not be accepted by without a Return Merchandise Authorization (RMA). Potential exceptions to this return policy can only be arranged prior to purchasing product and only with the explicit consent of a sales representative who is firmly aware of all extenuating circumstances. Defective or malfunctioning units must be handled directly with Panasonic at 1-800-LAPTOP5 (800-527-867). Any non-visible damage must be reported immediately to. Customers should refuse delivery of any visibly damaged packages. RETURNSĭue to restrictions set by the manufacturer and their distributors, Panasonic Toughbook computers and accessories cannot be returned. Again, please call us ASAP at 87 to discuss urgent needs and expedited shipping. It is typically applying to the main item of an order. Additionally, expedited shipping will not apply to multiple items that might have multiple lead-times and ship dates. While we do our best to have a wide variety of Toughbook models and accessories in stock, this particular supply chain is challenging and we ask that customers please confirm availability with us on the phone when time is a priority. We can only confirm availability over the phone or online chat. It simply means we will ship via the selected method when the product is available to ship. Please be advised that online orders where expedited shipping is chosen does N OT mean that specific product is in stock and will ship right away. In general, Panasonic Toughbooks, accessories and related mounting equipment are enterprise solutions that are typically custom built to order and thus carry a lead-time of anywhere from 2-3 weeks to 2-3 months. Expedited shipping methods selected at checkout do not speed up lead times but rather reduce transit time when an order ships. Please call, email, or chat with us to discuss lead times as it specifically relates to your needs.
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